FAQ Withdrawal issues

For all withdrawal issues taking longer than 2 business days, please send a screenshot and relevant information to support@acx.io

Please note: We always do our very best to have your withdrawals sent to the blockchain as fast as possible; however, we cannot guarantee instant withdrawals. If you have time-sensitive withdrawals to perform, we advise you to set up a local wallet on your computer or mobile device. Time-sensitive payments should not be made from your ACX wallets. Most automatically processed cryptocurrency withdrawals will be processed within a few minutes; however, processing may take longer if our “hot wallet” (special wallet used to process withdrawals) is empty and needs to be refilled by manual intervention. The funds kept in our hot wallet are kept to a minimum as a security measure and are refilled periodically.

Why was my cryptocurrency withdrawal rejected?

This could be for a number of reasons:

1. ACX does not support withdrawals to other ACX accounts.
2. If it is the first time you have made a withdrawal to a new wallet, you will have to confirm the transaction via a confirmation sent to your email. This expires after 30 minutes.
3. You have incorrectly input the wallet address (double check that you have not mixed up the label and wallet address fields).

Why is my fiat withdrawal request rejected?

It may be that your withdrawal request has exceeded the daily withdrawal limits or below the minimum requirement of $100 per day for fiat currency.

Can I withdraw to another country?

No. We allow withdrawals only to Australian banks. Once ACX has processed your withdrawal, the funds make take 1-2 business days once to clear the banks and appear in your bank account.