FAQ Deposit Issues

Question: How long do deposits take to get approval?

Answer: Crypto deposits will be automatically added to your available balance once they have enough confirmations on their blockchain network.

Answer: Fiat deposits can take up to 3 business days depending on the bank.

Question: Can I do cash deposits?

Answer: No. ACX only accepts EFT.

Question: Does ACX support deposits from smart contracts?

Answer: Currently, smart contract deposits have been disabled. Our system only supports non-contract address.

Question: Are there any limits on how much I can deposit?

Answer: No. ACX doesn’t have limits on deposits. We only have limits on withdrawals.

Question: Why I haven’t I received my deposit yet?

Answer: If it takes more than 3 business days, most common reasons are: 

1. There is no code or wrong code put in the transaction description.
2. The deposit request has been canceled. FYI Transfer different amount from requested will not be a problem in the new deposit system.

Question: What should I do if I forget to put in the code/put in wrong code?

Answer: Please send your customer code and a screenshot of your bank transaction details to  support@acx.io

Question: What should I do if I canceled the deposit request?

Answer: Please create a new deposit request (with the same amount of you transferred) and send your  customer code and a screenshot of your bank transaction details to support@acx.io

Question: Do you accept foreign bank transfers?

Answer: ACX only allows fiat deposits from Australian bank accounts.

Question: What information do you need to fix my missing deposit issue?

Answer: Please send a screenshot of the customer code and a screenshot of the transaction to support. The faster you send this information, the faster we can fix the problem.