How to reset your 2FA

Disable/Reset 2FA

We understand that certain circumstances change and you may be required to reset your 2FA (lost/new phone). To reset your 2FA please provide us with the following information;

Please send to support:

• A high-resolution picture of you holding a note with the word “ACX”, today’s date and your signature, as well as you holding your passport or photo ID that was used when submitting the application for your account.

  

Note: Make sure your face will be clearly visible and that all passport details are clearly readable. ACX requires one photo with you, the note, and your ID. Please do not send separate photos for each item.